CRA billed taxpayers over $18 million for AI chatbot that spouted inaccurate info
The Canada Revenue Agency blew nearly $20 million of taxpayer money on an “AI” chatbot that repeatedly gave out the wrong information to Canadians trying to file their taxes.
The Canada Revenue Agency blew nearly $20 million of taxpayer money on an “AI” chatbot that repeatedly gave out the wrong information to Canadians trying to file their taxes.
The CRA’s AI tool, named Charlie the Chatbot, was accurate about 44 per cent of the time when tested by Auditor General Karen Hogan’s team.
